Shipping policy

Shipping Policy – HJ Accessories

Welcome to HJ Accessories. We are committed to delivering your order quickly, safely, and efficiently across the United Kingdom.

1. Shipping Locations

We currently ship to all locations within the United Kingdom, including:

  • England

  • Scotland

  • Wales

  • Northern Ireland

At this time, we do not offer international shipping.

2. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed or shipped on weekends or UK public holidays.

  • During busy periods, sales events, or holidays, processing times may be slightly extended.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (if applicable).

3. Estimated Delivery Time

Estimated delivery times within the UK:

Shipping Method Estimated Delivery
Standard Shipping 2–5 Business Days
Express Shipping (if available) 1–2 Business Days

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or high shipping volumes.

4. Shipping Charges

Shipping costs are calculated at checkout based on your selected shipping method and delivery location.

We may occasionally offer:

  • Free shipping promotions

  • Discounted delivery offers

  • Seasonal shipping campaigns

These offers will be clearly displayed on our store when available.

5. Tracking Your Order

If tracking is available for your shipment, you will receive a tracking number via email once your order has been dispatched.

Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.

6. Incorrect Address Information

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed

  • Additional shipping fees may apply

  • Orders returned to us may require re-shipping charges

Please contact us immediately if you notice an address error after placing your order.

7. Delayed or Lost Shipments

While we work with trusted delivery partners, unexpected delays can occasionally occur.

HJ Accessories is not responsible for delays caused by:

  • Courier service disruptions

  • Severe weather

  • Customs/security issues

  • Incorrect customer information

If your package appears lost or significantly delayed, please contact us and we will assist in resolving the issue with the courier.

8. Damaged Items

If your order arrives damaged:

  1. Contact us within 48 hours of delivery

  2. Include your order number

  3. Provide clear photos of the damaged item and packaging

We will review the issue and arrange a replacement or suitable resolution where applicable.

9. Missing Items

If an item is missing from your order, please contact us within 7 days of receiving your package so we can investigate and assist you promptly.

10. Contact Us

For shipping questions or support, please contact us through our store contact page or customer support email.

We aim to respond to all inquiries within 24–48 business hours.

Thank you for shopping with HJ Accessories.